Everyday staff support
Help with computers, email, printers, passwords and Microsoft 365. Bring user accounts, device maintenance and replacement planning into one Managed IT conversation.
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BLACK ROCK TECHNOLOGIES · MICHIGAN BASED
Municipal IT support.
Right here in Michigan.
For the people behind township halls, village offices and city departments. A familiar team for staff support, security, websites and technology projects.
Let’s talk about your teamAT THE TABLE IN AUGUSTA CHARTER TOWNSHIP, MI
SMALL TEAMS. BIG RESPONSIBILITIES.
IT that understands
municipal work.
The clerk’s office, public meetings and resident services depend on the same people and systems. Your support plan should connect them.
Black Rock is a veteran-owned company based in Ann Arbor, serving more than 50 municipalities throughout Michigan. We work with townships, villages, cities, public agencies, police and fire departments, and road commissions.
We start with how your staff works: the computers and accounts they use, the information they share, the buildings they manage and the public services they need to keep moving. Then we agree on responsibilities, priorities and a practical technology plan.
Security and recovery
Discuss endpoint protection, email security, staff awareness and backups around your environment. Include recovery checks and a clear plan for who does what when something goes wrong.
Explore Managed ITWebsites and working buildings
Give residents a clear place to find departments, forms and meeting information. Coordinate networks, Wi-Fi, phones, cameras and access control as defined projects with staff handoff.
Explore Municipal WebsitesPlanning work at a facility? Explore our technology projects.
THE PEOPLE YOU LET INTO YOUR SYSTEMS
A team that knows
your responsibilities.
All Black Rock Technologies team members are CJIS certified. We discuss access, security requirements and the responsibilities of each party for your environment.
We’re members of the Michigan Municipal League, Michigan Townships Association, Michigan Association of Chiefs of Police and Michigan Association of Fire Chiefs.
See our municipal membershipsMeet the team
WORK YOU CAN SEE
A stronger foundation at Augusta Township.
Black Rock coordinated access control, security cameras and ballot-box visibility at Augusta Township. The published case study explains the township’s needs, the installed systems and the project outcomes.
Read the Augusta Township case study
WORK YOU CAN SEE
Practical support for public safety.
Covert Township Police needed dependable interview recording and secure equipment access. Our work included video and audio capture, recording equipment in the evidence vault, and hands-on training for the Chief of Police.
Read the Covert Township case studyREMOTE HELP. PLANNED ONSITE WORK.
Define the support your municipality needs.
Remote assistance helps with everyday issues. Planned onsite work covers agreed installation, maintenance and problems that need attendance. Our service areas identify the communities we cover; your agreement defines the locations, visit frequency, hours and response expectations.
What we’ll work through together
- List the staff, departments and buildings that need coverage.
- Agree on security, backup and application-vendor responsibilities.
- Plan visits and maintenance around public counter hours and meeting schedules.
ONSITE COVERAGE
Find your Michigan
service area.
Our home base is Ann Arbor. Explore the regional pages for the listed communities and how we plan onsite support.
- Ann Arbor & Washtenaw Area
- Metro Detroit
- Southern Michigan
- West Michigan
- Saginaw & Central Michigan
- Traverse City & Northern Michigan
BEFORE WE GET STARTED
A few practical
questions.
Can you act as our municipal IT department?
Yes. We can take on everyday support, system care and planning under an agreed service plan. We can also work alongside an internal IT person with clear responsibilities for each team.
Can we start with a website or one facility project?
Yes. A municipal website, network, camera or access control project can have its own defined scope. We agree on the work, testing and staff handoff before starting.
How do we compare support proposals?
Ask each provider to explain covered users and buildings, support hours, onsite visits, backup and recovery responsibilities, application-vendor coordination, and how future replacements are budgeted. Our procurement guidance below gives your team a practical starting point.
PRACTICAL GUIDANCE FOR YOUR TEAM
Start with a clearer plan.
LET’S GET TO KNOW YOUR TEAM
A conversation.
A familiar face.
Tell us about your people, your locations and the support you need. We’ll agree on the right next step together.