One support path for staff
Computer, email and Microsoft 365 support across the agreed locations. Define which employees and systems are covered, and how your internal IT contact and our team will coordinate.
Explore Managed IT
BLACK ROCK TECHNOLOGIES · MICHIGAN BASED
Managed IT & Onsite Support in Metro Detroit
Black Rock supports municipal and business teams in Detroit, Novi, Romulus, Wayne and Belleville. Bring everyday IT and onsite network, phone and facility work into one agreed support plan.
Let’s talk about your teamTHE PEOPLE BEHIND YOUR SUPPORT
COMMUNITIES WE SERVE
- Detroit, MI
- Novi, MI
- Romulus, MI
- Wayne, MI 48184
- Belleville, MI 48111
Keep your locations working together.
When people work across an office, a public building and another site, a connection problem can look different at each location. A useful support plan records which systems are shared, which equipment belongs to each building and who makes decisions about changes.
We can take responsibility for everyday IT or work alongside an internal team. Either way, the handoff between remote support and onsite work should be clear, so your staff knows where to turn when a device, phone or building connection stops working.
Networks between working spaces
Scope Wi-Fi coverage, switches, cabling and connections around the actual site. A park, meeting room or outbuilding may need a different approach from a desk in the main office.
Explore Tech ProjectsMunicipal services that residents use
Support the systems behind resident calls and staff work, with municipal websites and facility projects available when they are part of your priorities. Agree on the scope before the work begins.
Explore Michigan Municipal IT
WORK YOU CAN SEE
A real network project in Metro Detroit.
For Franklin Community Association in Franklin Village, Black Rock extended connectivity to the park and gazebo with a point-to-point wireless link, improved coverage at the Kreger House, and installed protected network equipment. The project shows how we plan around an actual site and its budget.
Read the Franklin Village Park case studyREMOTE HELP. PLANNED ONSITE WORK.
Give every site a clear plan.
For Metro Detroit onsite support, we start with the street address of each covered building, its working hours and the equipment involved. Planned installation and maintenance can then be coordinated with the person who has access. Onsite frequency and response expectations belong in the service agreement.
What we’ll work through together
- Identify each covered location and its onsite contact.
- Record internet connections, shared systems and any outside technology vendors.
- Agree on building access, maintenance windows and the handoff to internal IT.
BEFORE WE GET STARTED
A few practical
questions.
Can you support more than one location?
We can discuss a plan covering multiple sites. We identify the buildings, users, systems and responsibilities in scope, including how onsite work will be scheduled.
Can you help our existing IT department?
Yes. A co-managed arrangement can give your internal team agreed help desk coverage or project support. Responsibilities and escalation should be clear before service starts.
PRACTICAL GUIDANCE FOR YOUR TEAM
Start with a clearer plan.
Another Michigan location?
See all of our Michigan service areas or explore IT support for Michigan municipalities.
LET’S GET TO KNOW YOUR TEAM
A conversation.
A familiar face.
Tell us about your people, your locations and the support you need. We’ll agree on the right next step together.