IT SERVICES FOR MUNICIPALITIES
MICHIGAN IT SERVICES FOR MUNICIPALITIES
WE ARE PROFESSIONALS DEDICATED TO IMPROVING MICHIGAN TOWNS AND COMMUNITIES.
Michigan Municipalities need reliable and robust IT services to serve their communities effectively in the digital era. At Black Rock Tech, we specialize in providing comprehensive IT solutions that meet the needs of local governments.
From 24/7 help desk support and managed services to cybersecurity consulting and training, we are committed to equipping municipalities with the right technological tools to accomplish their mission.
IT SERVICES
Our managed IT services can help take the complexity out of managing technology. Our help desk support is available around the clock for quick issue resolution, proactive monitoring, and support for hardware and software issues, ensuring your municipal operations remain uninterrupted. Our managed IT services encompass everything from network administration and security to cloud computing and backup solutions, using adaptable plans that can satisfy your budgetary concerns.
CYBERSECURITY
Black Rock Tech offers Michigan municipalities cybersecurity solutions to protect and secure their data. Our certified cybersecurity professionals use cutting-edge tools and technology to protect your systems and data from a range of cyber threats, such as ransomware, phishing attacks, malware, and unauthorized access. Our approach entails conducting comprehensive risk assessments to identify vulnerabilities, ongoing security monitoring for threat detection and aversion, and incident response planning to help reduce the impact of security breaches.
RESPONSIVE IT SUPPORT
Our team can provide comprehensive training and support programs to ensure that your municipal staff is prepared to make the most of the technology they have at their disposal. In addition to enhancing your employees’ IT skills, we can provide valuable guidance on cybersecurity best practices.
IT COMPLIANCE
Black Rock Tech’s compliance services aid Michigan municipalities in ensuring their IT practices comply with all applicable regulations and standards (ex. CJIS). Our compliance team offers guidance on ensuring IT governance is always adhered to so municipalities can avoid potential legal issues and reputational damage.
BS&A SUPPORT
Our team provides BS&A support to ensure that your municipality and its residents have continued up to date access to the software that it depends on.
IT CONSULTING
Our IT consulting and strategy services can help your municipality to navigate the complex IT landscape. Our professional team is experienced in working with municipal leaders to devise and implement IT strategies that meet their specific needs and suit their budgets. We will thoroughly assess your municipality’s current IT infrastructure and identify areas where improvements can be made, as well as advise on emerging technologies and trends.
SECURE YOUR MUNICIPALITY’S IT SYSTEMS WITH BLACK ROCK TECH
ANTIVIRUS & SPAM FILTERING
Municipalities handle sensitive data and provide essential services to the community, making them potential targets for cyberattacks. Advanced antivirus software is deployed to detect and neutralize viruses, malware, ransomware, and other malicious software in real-time, protecting the municipality’s network and data from potential breaches. In addition, efficient spam filtering solutions are employed to block unsolicited and potentially harmful emails, reducing the risk of phishing attacks.
DATA BACKUP & RECOVERY
With the vast amount of data handled by municipalities, including citizen records, financial information, and public services data, a robust backup solution is crucial. Regular and automated data backups are performed to create copies of all important data and securely store them in off-site or cloud-based locations. In addition to data backup, a comprehensive data recovery strategy is put in place to facilitate the quick retrieval and restoration of data in case of any unforeseen incidents.
IT HELP DESK
With a wide range of technology needs and systems in place, municipalities rely on their IT help desk to address hardware and software issues, troubleshoot technical problems, and assist with various IT-related inquiries. As a crucial component of our managed IT services for municipalities, the Black Rock Technology IT help desk plays a vital role in enhancing the technology capabilities and service delivery of local government organizations.
MAINTENANCE & SUPPORT
Black Rock Technology’s expert IT technicians perform routine maintenance tasks, including software updates, security patches, and system optimizations, to keep critical networks, servers, and workstations operating at peak performance levels. With a focus on reliability and efficiency, IT maintenance and support services provide municipalities with the peace of mind needed to focus on serving their communities effectively and driving progress in the digital age.
REMOTE MONITORING & MANAGEMENT
With remote monitoring tools and proactive methodologies, municipalities can effectively oversee and manage critical IT components, including networks, servers, workstations, and devices, from a centralized location. Our remote maintenance services involve performing routine tasks, such as software updates, security patches, and system optimizations, remotely to keep the municipality’s IT infrastructure current and secure.
Onboarding Timeline
We know you can’t wait for the peace of mind that comes with having your technology taken care of, so we make it happen as quickly as possible.
In Less Than One Month, You’re Up and Running with Black Rock Tech Managing Your Information Technology Infrastructure!