We're hiring!
We’re a young IT company looking for “Unicorns” to join our team….”someone that is highly desirable but difficult to find or obtain”.
If you’re an eager, hungry, and motivated individual looking to join a young start-up with massive potential, then look no further.
Ideal Candidate: You LOOOOOVE technology and have a passion for IT and always want to learn, whether via company mandate or self-study. You thrive in a fast-paced environment while juggling multiple priorities and goals. You are a great communicator and understand the value of conveying clear messaging both verbally and in written form. You require minimal supervision and thrive when working independently but know when to reach out to and collaborate with teammates when needed to reach a resolution. You are confident in your abilities, but are humble enough to know that there is a lot to learn from others. You thrive under structure, but can be flexible when things don’t go as planned, all while having a great, positive attitude. You understand the value of customer service, respectfulness and being polite, all while being direct and to-the-point. You possess a sense of urgency and punctuality is an innate personality trait.
OPEN POSITIONS
The Information Technology Support Specialist is primarily responsible for providing world-class customer service and professionalism in delivering information technology support to our customers.
Key responsibilities include configuring, installing, and maintaining operating systems and upgrades, memory, software, third-party applications, and peripheral equipment, diagnosing, troubleshooting, and resolving software and hardware problems.
RESPONSIBILITIES:
- Diagnose and troubleshoot software and hardware problems using a helpdesk system employing both remote and onsite support.
- Effectively respond to routine helpdesk inquiries from users and provide basic support with managing user accounts, printing, email, network access, storage and other system-related questions.
- Analyze and support computer configurations.
- Provision new or replacement Windows desktop and laptop computers including installing and configuring applications, and printers, and troubleshooting technical issues.
- Perform system administration tasks including installation and maintenance of computer applications to support computing needs.
- Maintain standard practices for configuration, security, installation, and maintenance of Microsoft operating systems, applications, and peripheral equipment.
- Maintain accurate logs of system configurations, hardware, software and modifications, hardware refresh cycles, as well as software licenses.
- Perform threat mitigation and remediation as directed.
- Participate in complex tasks and engage technical experts or helpdesk team members as needed to drive to swift resolution of issues.
- Perform other related duties, tasks, and responsibilities as required or assigned.
- Details of established essential functions for this position will be addressed/discussed during the interview process.
REQUIREMENTS:
- (PREFERRED) A degree in information systems, computer science, or equivalent combination of education, training, and experience from which comparable knowledge, skill and abilities have been attained.
- (PREFERRED) 1-2 years of experience working in an IT Help Desk or tech support/desktop services unit is preferred.
- (REQUIRED) Basic understanding of Windows Server operating systems, Microsoft Office 365, domain-based networks, file and print sharing, mail, and application servers.
- (REQUIRED) Strong grasp of networking concepts.
- (REQUIRED) Basic understanding of routers, firewalls, switches, VPN devices, and WLAN technologies
- Excellent customer service skills and troubleshooting capabilities.
- Strong analytical, verbal, and written communication skills.
- Effective time management skills.
- MUST BE OKAY TO TRAVEL. We support clients all over Michigan and will provide onsite support in case of “emergencies”. All travel expenses are paid.
COMPENSATION
This job is contract-to-hire. We’re looking for the right people to join our growing team who are in this for the long haul. It is not unreasonable to believe that at our current growth rate, compensation could x2 or x3 in a years time.
The expected hiring range for this position is $20/hr to $30/hr to start, commensurate with experience. Consideration will be given to experience that exceeds the listed requirements.
Black Rock Tech is seeking a motivated and skilled Field Operations Technician to join our team and play a role in the setup / installation of “turnkey” technologies. This may include camera installation, cabling, and other related tasks. This position involves both onsite work and travel to various locations throughout Michigan.
RESPONSIBILITIES:
- Install and configure “Just Walk Out” technology, including camera systems and cabling, according to established guidelines and specifications.
- Perform technical assembly tasks with precision and attention to detail.
- Troubleshoot technical issues and provide solutions independently.
- Create or assist in diagrams of assemblies and systems as needed.
- Utilize strong computer skills in a Windows 10 or greater environment or earlier for system configuration and maintenance.
- Collaborate effectively with the team to ensure successful deployment projects.
- Adhere to training schedules and dispatches as per availability conditions.
REQUIREMENTS:
- 1-3 years of related experience with installation and servicing.
- Strong knowledge of electronic and mechanical assemblies, with experience in a related field.
- Excellent troubleshooting skills and strong written/verbal communication skills.
- Ability to diagram assemblies and systems readily.
- Proficiency in working with Windows 10 or earlier operating systems.
- Willingness and availability to adhere to training schedules and dispatches.
PREFERRED:
- Minimum of 1-3 years of professional experience in a related field.
- Experience providing technical servicing for related technology and/or products or services, such as Amazon Go Store devices and technology, Networking, or similar.
- Familiarity with setting up and installing computers, networks, cameras, computer hardware, etc.
COMPENSATION
This job is contract-to-hire. We’re looking for the right people to join our growing team who are in this for the long haul. It is not unreasonable to believe that at our current growth rate, compensation could x2 or x3 in a years time.
The expected hiring range for this position is $15/hr to $30/hr to start, commensurate with experience. Consideration will be given to experience that exceeds the listed requirements.
As an IT Coordinator, you will be the linchpin in our IT operations, ensuring that our projects run smoothly, deadlines are met, and client requirements are fulfilled with the highest quality of service. You will work closely with both our internal team and external clients, coordinating IT efforts, facilitating communication, and ensuring that all aspects of our services are delivered efficiently and effectively.
RESPONSIBILITIES:
- Coordinate IT projects from inception to completion, working closely with IT Managers, Technicians, and external stakeholders to ensure all objectives are met.
- Act as the primary liaison between clients and the IT team, ensuring clear communication and timely resolution of issues.
- Manage and track project timelines, resources, and milestones to ensure timely delivery.
- Facilitate the allocation of IT resources and support scheduling to meet project demands and operational needs.
- Assist in the development and implementation of IT strategies that align with clients’ business goals.
- Provide regular reports on project status, resource allocation, and other key performance indicators to stakeholders.
- Ensure compliance with IT standards, policies, and regulations.
- Assist in troubleshooting and addressing any IT-related concerns or challenges.
REQUIREMENTS:
- (PREFERRED) A degree in information systems, computer science, or equivalent combination of education, training, and experience from which comparable knowledge, skill and abilities have been attained.
- (PREFERRED) 1-2 years of experience working in IT or related field.
- Excellent customer service skills and troubleshooting capabilities.
- Strong analytical, verbal, and written communication skills.
- Effective time management skills.
- MUST BE OKAY TO TRAVEL. We support clients all over Michigan and will provide onsite support in case of “emergencies”. All travel expenses are paid.
COMPENSATION
This job is contract-to-hire. We’re looking for the right people to join our growing team who are in this for the long haul. It is not unreasonable to believe that at our current growth rate, compensation could x2 or x3 in a years time.
The expected hiring range for this position is $20/hr to $30/hr to start, commensurate with experience. Consideration will be given to experience that exceeds the listed requirements.